Frequently Asked Questions

All sales are final during the COVID-19 pandemic unless you find a manufacturer's defect.  Thank you for your understanding.

During normal business conditions: 
We understand that occasionally you might need to return a product you purchased.

• Unused, unwound full-priced yarn in its original resalable condition may be exchanged for store credit only within 60 days of purchase.

• Products with manufacturing defects will be replaced with the same or comparable product, where possible.

• All sales are final on books, patterns, needles, and other gifts, tools, and accessories.

• All sales are final on discounted, sale, and special event items.

• Shipping costs are only reimbursed when an item with a manufacturing defect is being returned for an even exchange.

• Registration fees for classes taught by guest instructors are non-refundable.

• You may reserve a spot in any class or event by submitting your payment in full (by phone, email, or online).
• Registration is handled on a first come, first served basis.
• NOTE: Web orders and class registration completed after store hours and Mondays will be processed the next business day.
• Our current class and event offerings are geared toward adults (18 and over), however we periodically offer classes for our younger knitters (ages 8-17). We also are happy to schedule individual or parent/child sessions for $40/hour.
• If you don’t see a class that fits your needs, we are also happy to schedule individual Custom Sessions to help you with a specific project or to help you learn a new technique. Please call us at 925-263-2661 to schedule a convenient time with one of our skilled staff members.
• Cancellation prior to 3 days before the workshop will receive store credit. Cancellations within 3 days of the workshop are non-refundable.
• A Yarn Less Raveled reserves the right to cancel a class or event, and your fee will be refunded to your original payment method.  
• Fees for special guest workshops may be non-refundable.  It will be noted in the class description.

• Classes and events will begin on time, and we encourage you to arrive a few minutes early to get settled.
• Please come prepared with your recommended supplies.
• If you are running late, please call the shop or send an email to alert us to your situation.

• If you cancel prior to 3 days before the class or event, you will receive store credit.
• If you cancel within 3 days of the class or event, your fees are non-refundable.
• A Yarn Less Raveled reserves the right to cancel a class or event due to low registration or instructor emergency. Your fees will be refunded in your original payment method or store credit.
• Fees for special guest workshops may be non-refundable.  It will be noted in the class description.

• You'll find a list of supplies and preparation needed in each class description.
• We respectfully request that you purchase your yarn for classes at this shop
  • You will receive a one-time discount on your yarn purchase, where noted.
  • If you have stash yarn from the shop that applies to the class, you may use that.
• In certain instances, you may use non-shop yarn from your stash, if noted in the class description or in the prep email sent a few days prior to your class. 

• We encourage you to enjoy your food prior to entering the shop, however drinks with lids are welcome. There’s a Starbucks in our shopping center.
• For the safety of your pet and the comfort of our other customers, only certified Service Dogs are allowed in the shop.
• We focus on creating a welcoming, relaxing space for all our customers. To maintain this environment, we reserve the right to refuse service.

• We may ask for your personal information, such as your name, phone number, or email address.

• We appreciate that you trust us with this information and assure you it is kept secure and is not shared, nor used for any purpose other than to contact you regarding yarn shop business.