Thank you for shopping at A Yarn Less Raveled.  We appreciate your business and hope you love your purchases and your experience with us.  If you have questions, kudos, or concerns, please let us know!  We love to hear from you.

Frequently Asked Questions


Product Returns


What is your merchandise return policy?

We understand that occasionally you might need to return a product you purchased.

  • Unused, unwound full-priced yarn in its original resalable condition may be exchanged for store credit within 60 days of purchase.

  • Products with manufacturer defects will be replaced with the same or comparable product, where possible.

  • All sales are final on books, patterns, needles, and other gifts, tools and accessories.
  • All sales are final on discounted, sale, and special event items.

  • Shipping costs are only reimbursed when an item with a manufacturer defect is being returned for an even exchange.




Class and Event Attendance


What are your class and event registration policies?
  • You may reserve a spot in any class or event by submitting your payment in full (by phone, email, or online). Registration is handled on a first come, first served basis.
  • NOTE: Web orders and class registration completed after store hours and Mondays will be processed the next business day.
  • Our current class and event offerings are geared toward adults (18 and over), however we periodically offer classes for our younger knitters (ages 8-17). We also are happy to schedule individual or parent/child sessions for $40/hour.
  • If you don’t see a class that fits your needs, we are also happy to schedule individual Custom Sessions to help you with a specific project or to help you learn a new technique. Please call us at 925-263-2661 to schedule a convenient time with one of our skilled staff members.


What are your class attendance policies? What should I do if I'm running late or need to cancel?
Class Attendance
  • Classes and events will begin on time, and we encourage you to arrive a few minutes early to get settled.
  • Please come prepared with your recommended supplies.
  • If you are running late, please call the shop or send an email to alert us to your situation.
Class Cancellations
  • If you cancel prior to 3 days before the class or event, you will receive store credit.
  • If you cancel within 3 days of the class or event, your fees are non-refundable.
  • A Yarn Less Raveled reserves the right to cancel a class or event due to low registration or instructor emergency. Your fees will be refunded in your original payment method or store credit.


May I use yarn from my stash when I'm attending a class?
Class Supplies:
  • You'll find a list of supplies and preparation needed in each class description.
  • We respectfully request that you purchase your yarn for classes at the shop
    • You will receive a one-time discount on your yarn purchase, where noted.
    • If you have stash yarn from the shop that applies to the class, you may use that.
  • In certain instances, you may use non-shop yarn from your stash, if noted. 



Other Shop Guidelines


What is your policy about food, drinks, or pets in the shop?
  • We encourage you to enjoy your food prior to entering the shop, however drinks with lids are welcome. There’s a Starbucks in our shopping center.
  • For the safety of your pet and the comfort of our other customers, only certified Service Dogs are allowed in the shop.
  • We focus on creating a welcoming, relaxing space for all our customers. To maintain this environment, we reserve the right to refuse service.


How do you protect my privacy?
  • We may ask for your personal information, such as your name, phone number, or email address.
  • We appreciate that you trust us with this information and assure you it is kept secure and is not shared, nor used for any purpose other than to contact you regarding yarn shop business.



CONTACT US
(925) 263-2661
(877) 688-1012 – Toll Free

730 Camino Ramon,
Suite 186
Danville, CA 94526

Tues & Wed : 10AM - 5PM
Thursday : 10AM - 7PM
Fri & Sat : 10AM - 5PM
Sunday : 12PM - 4PM
Monday : Closed